About Viaison

We built the platform we wished existed when buying insurance.

Viaison is a Nairobi-based insurance brokerage platform. We replace confusing brochures and cold-call cycles with a guided, transparent, self-service quoting experience — backed by human specialists at every step.

5 min

First contact SLA

1 min

Quote delivered

3

Cover types available

11

Questions to your quote

Our Mission

Make the right cover accessible to everyone.

Insurance should not require a degree to understand or a week to purchase. Our mission is to give every individual and family in Kenya — regardless of budget — a clear, instant, and honest recommendation from a vetted catalogue of plans.

Our Vision

The most trusted insurance broker in East Africa.

We envision a future where buying insurance is as simple as sending a WhatsApp message — and just as fast. We are building the infrastructure, the trust, and the team to make Viaison the default choice for health cover across the region.

The Problem

The old way of buying insurance was broken.

We watched sales teams drown in manual data entry. We watched prospects receive confusing brochures full of options outside their budget — and go cold. There was no centralised lead repository, no automated quoting, no visibility into what was working.

So we built a self-service quoting kiosk for the web and WhatsApp. Eleven questions. One recommendation. One PDF. One agent call — within five minutes.

Confusing multi-page brochures

One clear plan recommendation

Hours of back-and-forth calls

11 questions, answered in minutes

No lead tracking or visibility

Frappe CRM with full funnel analytics

Cold leads, low conversion

Pre-filled leads, 5-min SLA follow-up

What We Stand For

Our values shape every product decision.

01

Trust Through Transparency

We show you exactly one plan — the best one — and explain why. No upsell, no confusion, no hidden fine print.

02

Speed as Respect

Your time matters. A quote in under 2 seconds. A PDF in under 60. An agent calling within 5 minutes. Every metric is a promise.

03

Privacy by Design

Minimal data collection, AES-256 encryption at rest, TLS 1.3 in transit, and a clear 36-month retention policy. Your data is yours.

04

Human at Every Step

Technology handles the matching. Humans handle the relationship. Every lead gets a dedicated agent — not a chatbot follow-up.

Our Journey

From idea to Kenya's fastest insurance quote.

We're a small team moving fast. Every milestone below is a commitment we've made publicly — and intend to keep.

2026 Q1

Problem identified

Sales teams drowning in manual data entry. Prospects receiving confusing brochures outside their budget. We decided to fix it.

2026 May

BRD signed off

Full business requirements locked. Tech stack confirmed. The 4-month build begins.

2026 July

Web MVP launches

The self-service quoting kiosk goes live on the web. Instant recommendations, PDF delivery, Frappe CRM integration.

2026 August

WhatsApp goes live

Full launch across web and WhatsApp. Kenya's fastest insurance quote experience — now in your pocket.

The Team

Small team. High standards.

Every person at Viaison is directly accountable for the quality of your experience — from the platform to the phone call.

N

Nelson

Founder & CEO

Sets the vision for Viaison and leads the business from the ground up — from product strategy and insurer partnerships to growth and day-to-day execution.

S

Stewart

Product & Operations Lead

Owns the product roadmap and operational model — translating business requirements into a platform that delivers quotes fast and leads to sales even faster.

C

Christian

Lead Engineer

Architects and builds the platform — from the rules-based rating engine and CRM integration to the infrastructure that keeps every lead safe and every SLA met.

Viaison

Insurance brokerage platform. Transparent quoting, instant recommendations, and human follow-up — every time.

Contact

+254 700 000 000

hello@viaison.co.ke

Nairobi, Kenya

© 2026 Viaison Insurance Brokerage. All rights reserved.

Compliant with the Data Protection Act 2019